Customer Experience Executive

Look after customers across email, chat and phone for the group's consumer brands.

What you will do

• Respond to customer queries about orders, products and returns.
• Resolve issues politely and quickly, or escalate to the right team.
• Log customer feedback and flag product or service trends.
• Keep customer records accurate in our systems.
• Support reviews and community teams where needed.
• Follow service standards and response times.

What we look for

• Graduate with experience in customer support, ideally for e-commerce.
• Clear, friendly written and spoken communication.
• Patient and organised.
• Comfort with support tools and CRM.